Support

Early access — last updated October 25, 2026

How to reach us

Email logan.abele@usetrued.com. It's the address for support, privacy and security questions. Mailing address: not yet available.

What early access includes

• A free books checkup: connect read-only, and get a report of what's good, what's off, and a plan.
• Every invoice and bill checked against the signed contract, with the source for every number.
• Help with your month-end close, showing what needs you, largest dollar first.
• Read-only connections. Nothing posts to your books without a person's approval.
• A direct line to us: email us what you find, including rough edges.

Early access is free, and nothing converts automatically. Trued runs on preview environments with synthetic data today, and nothing is live yet. See our Security page for what is built, in progress and planned.

How to disconnect Trued

You can disconnect at any time. Disconnecting stops Trued from reading from that system.

QuickBooks Online

1. In Trued, open Settings → Connections and disconnect QuickBooks, or
2. In QuickBooks, open Integrations → Manage integrations, find Trued, click the three-dot menu, choose Disconnect and confirm. (Steps from Intuit's help article.)

Stripe

1. In your Stripe Dashboard, delete the restricted key you gave Trued. The key stops working immediately.

Ramp

1. In Ramp, go to Company → Developer and delete the app you created for Trued.

What happens to your data

Disconnecting does not delete data Trued has already synced. To have it deleted, email logan.abele@usetrued.com and ask. We act on your request, and you can ask us to export your data first.

Full cryptographic deletion, including backups, is in progress. Copies may also exist in backups, if backups are enabled, until they age out. The Privacy Policy has the details.